Teller/Member Service Representative

Liberty Federal Credit Union; Henderson (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Liberty Federal Credit Union in Henderson, KY is seeking a Part-Time Member Service Representative/Teller at the Henderson Office. The role emphasizes friendly, confidential member service and accurate handling of transactions.

Candidates should have 1-2 years of cash handling experience, be at least 18, and be willing to work Saturdays. Training may occur in Evansville, IN as needed.

Qualifications

• HS diploma or GED required and must be 18+.
• Flexible schedule and ability to travel to other office locations when needed.
• Ability to stand for long periods and perform light lifting.
• 1-2 years of cash handling experience.
• Banking experience preferred.

Responsibilities

• Serve as the primary Member Service Representative (MSR).
• Meet member needs by knowledge of all products and services.
• Run deposits, withdrawals, loan payments, credit card payments, transfers with accuracy.
• Identify potential fraud and take appropriate action to protect member and Credit Union.
• Assist in cross-selling and support branch goals and initiatives.
• Balance cash drawer daily and process night drop.
• Help members access safe deposit boxes and answer inquiries.

Skills

Customer service

Cash handling

Confidentiality

Accuracy

Fraud awareness

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Teller/Member Service Representative

HENDERSON OFFICE, Henderson, KY, US

Liberty FCU, a full-service credit union, is seeking a Part-Time Member Service Representative/Teller for our Henderson Office, located at 349 Starlite Drive, Henderson, KY 42420. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is a plus. Candidates must be available to work up to 28 hours per week including Saturdays. The Henderson Office hours of operation are Monday - Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m. If applicable, a two-three week paid training program will be held in Evansville, IN. Please provide your school schedule (if applicable).

Duties and responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining appropriate knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• 401(k) retirement program with matching funds

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.