Teller/Member Service Representative

Liberty Federal Credit Union; Bowling Green (KY); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

401(k) retirement program

Bonus opportunities

Job summary

Liberty FCU in Bowling Green is looking for a Part-Time Member Service Representative/Teller. This role involves providing exceptional member service while processing transactions and maintaining confidentiality. Applicants should have a high school diploma and cash handling experience.

The position requires flexibility in scheduling and the ability to stand for long periods. Benefits include bonus opportunities and a 401(k) retirement program with matching funds.

Qualifications

• Must be at least 18 years of age and able to work a flexible schedule.
• 1-2 years of cash handling experience preferred, banking experience is a plus.
• Ability to stand for long periods and perform heavy lifting.

Responsibilities

• Serve as a Member Service Representative and meet member needs.
• Process various member transactions accurately.
• Learn to identify and act on potential fraud situations.
• Maintain confidentiality and security of member information.
• Balance cash drawer daily and meet cross-sell goals.

Skills

Member service skills

Cash handling

Professionalism

Confidentiality

Fraud identification

Education

High School diploma or GED

Job description

Liberty FCU, a full-service credit union, is seeking a Part-Time Member Service Representative/Teller for the Bowling Green Office, located at 544 Lovers Lane, Bowling Green, KY 42103. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is a plus. Candidates must be available to work up to 28 hours per week including Saturdays on a rotating basis. The Lovers Lane Office hours of operation are Monday - Thursday 8:30 a.m. - 5:00 p.m., Friday 8:30 a.m. - 6:00 p.m., and Saturday 8:30 a.m. - 1:00 p.m. If applicable, a two-three week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc.) will be included. Please provide your school schedule (if applicable).

Duties and Responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining appropriate knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• 401(k) retirement program with matching funds

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.