Teller/Member Service Representative

Liberty Federal Credit Union; Franklin (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) with matching

Employer paid Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Tuition Reimbursement Program

Job summary

Liberty FCU is seeking a full-time Member Service Representative/Teller for the Branch Creek Office in Franklin, TN. You will greet members, process transactions, and provide confidential service with a focus on accuracy and product knowledge.

You will balance cash, support branch goals, and learn to identify fraud while offering appropriate products. A HS diploma and 1–2 years cash handling experience are required, banking experience is preferred.

Qualifications

• Must have HS diploma or GED and be at least 18 years old.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining knowledge of all products and services.
• Run deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with high accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
• Identify potential fraud situations and take appropriate action to protect the member and Credit Union.
• Balance cash drawer daily and strive to meet MSR cross-sell goals.
• Assist with processing night drop and balancing branch cash machines.
• Assist members in accessing safe deposit boxes and answer inquiries.
• Represent the Credit Union in a friendly, professional manner greeting members entering the branch.
• Maintain confidentiality and security of member information.

Skills

Member service

Cash handling

Confidentiality

Cross-selling

Fraud awareness

Education

HS diploma or GED

Job description

Liberty FCU, a full-service credit union, is seeking a full-time Member Service Representative/Teller for the Branch Creek Office, located at 580 Franklin Rd, Franklin, TN 37069. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred. The Branch Creek hours of operation are Monday-Thursday 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m. Candidates must be available to work up to 40 hours per week, including Saturdays on a rotating basis. If applicable, a two-three week training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included.

Duties and responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining appropriate knowledge of all company products and services.
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
• Determine acceptability of negotiable items place holds on deposited funds when appropriate.
• Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
• Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
• Strive to balance cash drawer each day.
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Assist with processing night drop.
• Assist in balancing branch cash machines.
• Assist members in accessing safe deposit boxes.
• Answer member telephone inquiries.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.