Account Service Representative (Personal Banker)

Liberty Federal Credit Union; Bowling Green (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with matching funds

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Liberty FCU is seeking an Account Service Representative (Personal Banker) to support daily retail operations at our new South Warren Office in Bowling Green, KY. The role combines member service, product recommendations, and loan support, with cross-sell focus and notary duties.

Training will occur in Evansville, IN, with travel expense coverage. Flexibility to travel to other locations and rotating Saturdays is required; benefits include insurance, 401(k) and tuition reimbursement.

Qualifications

• HS diploma or GED and be at least 18 years of age.
• Flexible schedule and ability to travel to other office locations when needed.
• Stand for long periods and do some heavy lifting.
• 1-2 years of cash handling experience.
• Banking experience is desired.

Responsibilities

• Meet with members to determine their banking needs and recommend appropriate accounts.
• Assist members with enrolling in credit union products and services.
• Maintain an active knowledge base of account types, services, policies, and procedures.
• Ensure all required account documents are completed accurately.
• Strive to meet cross sell goals.
• Assist members with certificates, IRA and HSA accounts.
• Serve as a Notary Public and Signature Guarantee for credit union transactions.
• Open and close safe deposit boxes.
• Maintain knowledge of core processing system.
• Serve as Consumer Loan Processor and back-up Teller/MSR when needed.

Skills

Customer service

Cash handling

Notary Public

Interpersonal skills

Attention to detail

Education

HS diploma/GED

Tools

Core banking software

Microsoft Office

Job description

Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities out of our NEW South Warren Office, located at 8505 Nashville Rd, Bowling Green, KY 42101 projected to open in the fourth quarter of 2026. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking, and problem-solving skills. Previous credit union or financial institution experience is preferred. If applicable, an initial six-eight week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included.

Duties and responsibilities include but are not limited to the following:

• Serve as a primary Account Service Representative.
  • Meet with members to determine their banking needs and recommend appropriate accounts.
  • Assist members with enrolling in credit union products and services.
  • Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures.
  • Ensure all required account documents are completed accurately.
  • Strive to meet cross sell goals.
  • Assist members with certificates, IRA and HSA accounts.
  • Serve as a Notary Public and Signature Guarantee for credit union transactions.
  • Open and close safe deposit boxes.
  • Maintain a working knowledge of the credit union’s core processing system.
• Serve as a Consumer Loan Processor.
  • Meet with members to determine their lending needs and recommend appropriate loan type.
  • Maintain an active knowledge base of lending products, guidelines, policies, and procedures.
  • Identify and recommend additional products that meets the member’s needs.
  • Ensure all required lending documents are completed accurately.
  • Make follow up outbound calls to members to inquire about lending needs.
  • Strive to support branch lending goals.
• Serve as back-up Teller/Member Service Representative (MSR).
  • Perform various member transactions such as deposits, withdrawals, and loan payments.
  • Ensure transactions are posted efficiently and correctly.
  • Assist in balancing branch cash machines.
  • Ensure cash drawer is in balance daily.
  • Answer member telephone inquiries.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
• Open and close the office on a rotating basis or when necessary.
• Serve as Saturday manager or any other assigned position on a rotating basis.
• Assist branch office with record keeping of employee absences and training when necessary.
• Develop a working knowledge of the credit union’s data and word processing system.
• Any other duties assigned by my supervisor or management.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience is desired.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental, and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.