Teller & Member Experience Specialist

Virginia Credit Union; Richmond (VA); On-site; USD 51,000 - 56,000; Full time

Job summary

Virginia Credit Union is seeking an Universal Branch Representative who combines teller and member service duties to deliver exceptional service. You will open memberships, assist with deposit and loan accounts, and actively cross-sell VACU products.

You’ll balance cash, handle inquiries, and provide referrals while upholding policy and security standards. Notary certification is required.

Qualifications

• Proven customer service experience preferred in financial services.
• Cross-selling skills to suggest VACU products/services.
• Positive communication and public relations abilities.

Responsibilities

• Open memberships and deposit/loan accounts.
• Assist with teller duties and cross-sell products.
• Provide referrals based on member financial needs.
• Handle member inquiries with courteous service and accuracy.
• Maintain accurate cash handling and reconcile daily transactions.
• Stay informed on VACU policies, BSA, OFAC, and security requirements.

Skills

Customer service

Cross-selling

Communication

Problem solving

Interpersonal skills

Education

High school diploma

Some college education

Tools

Computer skills

Job description

Virginia Credit Union is seeking an Universal Branch Representative who combines teller and member service duties to deliver exceptional service. You will open memberships, assist with deposit and loan accounts, and actively cross-sell VACU products.

You’ll balance cash, handle inquiries, and provide referrals while upholding policy and security standards. Notary certification is required.