Teller: Guide Customers to Their Financial Goals

Citizens; Ludlow (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Community volunteering

Career growth

Benefits package

Job summary

Citizens in Ludlow, MA is seeking a frontline associate to greet customers, demonstrate our mobile app and ATMs, and help users with simple transactions while guiding them toward personalized financial solutions.

You will educate customers on Citizens products, adhere to cash handling and policies, and connect clients to Bankers as needed. The role offers meaningful work, competitive benefits, and opportunities to grow.

Qualifications

• High School degree or GED.
• Experience processing transactions (cash/digital payments).
• 1 year customer experience, recommending and referring products/services.
• Strong listening and communication skills.
• Ability to identify needs to develop long-term relationships.
• Comfort using digital technology to support business goals.
• Ability to work hours including weekends/evenings.

Responsibilities

• Greet customers in lobby and demonstrate mobile app/ATMs.
• Provide personalized advice and connect customers to Bankers.
• Educate customers on Citizens products and policies.
• Follow all financial policies and cash handling procedures.

Skills

Transaction processing

Customer service

Active listening

Needs assessment

Problem solving

Education

High school diploma or GED

Job description

Citizens in Ludlow, MA is seeking a frontline associate to greet customers, demonstrate our mobile app and ATMs, and help users with simple transactions while guiding them toward personalized financial solutions.

You will educate customers on Citizens products, adhere to cash handling and policies, and connect clients to Bankers as needed. The role offers meaningful work, competitive benefits, and opportunities to grow.