Customer-Centric Teller — Help Clients Reach Financial Goals

Citizens Bank; Wilmington (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health care coverage

401K with company match

Tuition assistance

Volunteer time off (8 hours)

Job summary

Citizens Bank in Wilmington, MA is seeking a Teller to greet customers, demonstrate mobile banking and ATM use, and help customers meet their financial goals. You will provide personalized advice, follow all cash-handling policies, and connect customers with Bankers for next steps.

The position emphasizes customer relations, strong communication, and the ability to work flexible branch hours, including weekends and evenings. Competitive benefits are offered along with meaningful community impact.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• At least 1 year customer-service experience recommending and referring products.
• Strong listening and communication skills.
• Comfort with using digital technology to support business goals.

Responsibilities

• Greet customers in the lobby and demonstrate mobile app/ATM usage for simple transactions.
• Provide personalized financial advice and connect customers to Bankers for next steps.
• Follow all policies including cash handling and relevant laws.
• Support a positive, helpful customer experience and resolve issues when possible.

Skills

Customer service

Communication

Active listening

Problem solving

Digital literacy

Education

High School diploma or GED

Job description

Citizens Bank in Wilmington, MA is seeking a Teller to greet customers, demonstrate mobile banking and ATM use, and help customers meet their financial goals. You will provide personalized advice, follow all cash-handling policies, and connect customers with Bankers for next steps.

The position emphasizes customer relations, strong communication, and the ability to work flexible branch hours, including weekends and evenings. Competitive benefits are offered along with meaningful community impact.