Financial Wellness Teller

Citizens Bank; Seekonk (MA); On-site; USD 59,227,000 - 73,010,000; Part time

Benefits offered by this job

Meaningful work & relationships

Community volunteering 8 hours PTO

Career development opportunities

Comprehensive benefits package

Job summary

Citizens Bank is hiring staff to greet customers in lobbies and guide them through simple transactions using mobile apps and ATMs. You will deliver personalized financial advice, explain Citizens products, and refer customers to Bankers for advanced needs. Compliance with cash handling policies and local regulations is required.

This role emphasizes customer service, digital literacy, and the ability to work varied branch hours, including weekends and evenings.

Qualifications

• High School degree or GED is required.
• Experience processing transactions (cash and/or digital payments) is preferred.
• Customer experience with recommending and referring products/services is expected.
• Strong listening and communication skills are essential.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobby areas.
• Demonstrate how to use Citizens mobile app or ATMs to complete transactions.
• Provide personalized financial advice and solutions to meet customers' goals.
• Connect customers with Bankers for next steps.
• Adhere to all financial policies and cash handling procedures.

Skills

Listening

Communication

Customer-centric

Problem solving

Digital literacy

Flexibility

Education

HS diploma or GED

Job description

Citizens Bank is hiring staff to greet customers in lobbies and guide them through simple transactions using mobile apps and ATMs. You will deliver personalized financial advice, explain Citizens products, and refer customers to Bankers for advanced needs. Compliance with cash handling policies and local regulations is required.

This role emphasizes customer service, digital literacy, and the ability to work varied branch hours, including weekends and evenings.