Personal Banking Teller & Customer Advisor

Citizens Bank; Edgeworth (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Volunteer PTO

501(c)(3) charitable matching

Health benefits

401(k) with company match

Education reimbursement

Career development

Job summary

Citizens Bank in Massachusetts is seeking a front-line Customer Service Representative to greet customers in the lobby and demonstrate how to use the mobile app and ATMs for simple transactions.

You will deliver personalized advice to help customers meet financial goals, connect them with Bankers for the next steps, and educate customers about Citizens products while following all cash-handling policies and applicable laws.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services.

Responsibilities

• Greet customers in lobby and demonstrate mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Follow all policies, including cash handling and regulatory requirements.

Skills

Customer service

Cash handling

Digital payments

Active listening

Problem solving

Education

High School Diploma or GED

Job description

Citizens Bank in Massachusetts is seeking a front-line Customer Service Representative to greet customers in the lobby and demonstrate how to use the mobile app and ATMs for simple transactions.

You will deliver personalized advice to help customers meet financial goals, connect them with Bankers for the next steps, and educate customers about Citizens products while following all cash-handling policies and applicable laws.