Teller: Elevate Customer Experience & Financial Wellness

Northwest Bank; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank in Lancaster, PA is seeking a friendly Teller who welcomes customers, processes transactions accurately, resolves issues, promotes our digital offerings, and identifies opportunities to refer customers to the right team.

You will balance drawers daily, participate in meetings, follow security and policy procedures, and support the branch team during evenings and weekends. A high school diploma or equivalent and prior customer service or cash handling experience are preferred.

Qualifications

• Ability to establish effective working relationships with team members and resolve problems.
• Strong written and verbal communication skills for clear customer interactions.
• Ability to actively listen, understand needs, and share information effectively.

Responsibilities

• Welcome customers and greet visitors, process transactions accurately and efficiently.
• Resolve customer questions and educate customers on products and digital offerings.
• Balance teller drawer daily and participate in branch meetings and audits.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Teller System

Job description

Northwest Bank in Lancaster, PA is seeking a friendly Teller who welcomes customers, processes transactions accurately, resolves issues, promotes our digital offerings, and identifies opportunities to refer customers to the right team.

You will balance drawers daily, participate in meetings, follow security and policy procedures, and support the branch team during evenings and weekends. A high school diploma or equivalent and prior customer service or cash handling experience are preferred.