Teller – Elevate Customer Experience & Banking Skills

PNC; Bellefontaine (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health coverage

401(k) with PNC match

Job summary

PNC is seeking a Teller to be based at the Bellefontaine, OH branch. The role centers on delivering a superior customer experience, educating clients on financial options and guiding them through banking solutions while maintaining accurate branch operations.

In this in-office position, you will engage customers, identify opportunities, and refer appropriate products with a focus on service quality and risk-aware practices. No university degree required.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a teller role, with emphasis on customer service, accuracy and compliance.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Addressing Customer Needs

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Teller to be based at the Bellefontaine, OH branch. The role centers on delivering a superior customer experience, educating clients on financial options and guiding them through banking solutions while maintaining accurate branch operations.

In this in-office position, you will engage customers, identify opportunities, and refer appropriate products with a focus on service quality and risk-aware practices. No university degree required.