Teller: Drive Customer Financial Wellness

PNC; Charlotte Hall (MD); On-site; USD 21,000 - 36,000; Full time

Job summary

PNC is seeking a Teller in the Retail Branch, based in Charlotte Hall, Maryland. The role focuses on delivering a unique customer experience, educating clients on financial options, and increasing loyalty. You will identify opportunities, refer to branch staff, and engage customers to use PNC tools and services.

The position emphasizes accuracy, adherence to policies, and strong customer service skills within an in-office culture. Base salary is disclosed below and the role is incentive eligible.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for the role.
• Experience with customer interactions and referrals within a branch setting.
• Ability to educate customers on alternatives and leverage technology.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty; processes various interactions; educates customers on options.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement and positions PNC products to meet needs using tools and resources.
• Applies product and procedural knowledge to solve customer issues.
• Ensures daily teller operations and maintenance transactions are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller in the Retail Branch, based in Charlotte Hall, Maryland. The role focuses on delivering a unique customer experience, educating clients on financial options, and increasing loyalty. You will identify opportunities, refer to branch staff, and engage customers to use PNC tools and services.

The position emphasizes accuracy, adherence to policies, and strong customer service skills within an in-office culture. Base salary is disclosed below and the role is incentive eligible.