Teller: Customer Experience & Financial Wellness Advocate

PNC; Nanticoke (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program

Paid time off: holidays and vacation

Job summary

PNC in Nanticoke, PA is seeking a Teller to deliver a superior customer experience and help customers manage their finances. You will handle a variety of banking interactions, educate customers on alternatives, and refer opportunities to branch staff.

The role emphasizes in-office collaboration, adherence to policies, and accuracy in daily operations. No degree required; competitive benefits available for eligible full-time colleagues.

Qualifications

• No university degree required; prior experience not required.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• No Certification(s) required / No License(s) required

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to resolve customer's problems.
• Adheres to policies and procedures, ensuring teller and branch daily operations and maintenance transactions are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Nanticoke, PA is seeking a Teller to deliver a superior customer experience and help customers manage their finances. You will handle a variety of banking interactions, educate customers on alternatives, and refer opportunities to branch staff.

The role emphasizes in-office collaboration, adherence to policies, and accuracy in daily operations. No degree required; competitive benefits available for eligible full-time colleagues.