Customer-First Teller: Elevate Banking Experience

PNC; Virginia (MN); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Paid holidays and leave

Job summary

PNC is seeking a Teller within its Retail Branch Banking organization, based in Elkridge, Maryland. The role emphasizes delivering a superior customer experience, identifying banking opportunities, and educating customers on digital tools to manage finances.

The position requires no degree and notes that prior experience is not required; strong customer service and compliance with policies are essential. In-office employment with benefits is offered.

Qualifications

• No Degree (no formal education requirement).
• Experience levels vary; military service may be considered in lieu of degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, ensuring teller and branch daily operations are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller within its Retail Branch Banking organization, based in Elkridge, Maryland. The role emphasizes delivering a superior customer experience, identifying banking opportunities, and educating customers on digital tools to manage finances.

The position requires no degree and notes that prior experience is not required; strong customer service and compliance with policies are essential. In-office employment with benefits is offered.