Teller - Digital Experience & Customer Solutions

mtb; Lemoyne (Cumberland County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Lemoyne, Pennsylvania seeks a Branch Customer Service Associate to support daily branch operations and deliver a differentiated customer experience through in-person and digital channels.

You will handle transactions, assist with account maintenance, and escalate issues while adhering to bank policies, AML/KYC requirements, and risk controls to protect customers and the brand.

Qualifications

• High school diploma or GED required; minimum of 6 months customer service experience including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time management and prioritization abilities.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Balance and process customer transactions following Bank policy.
• Own escalated account service issues and log complaints in the system.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Data entry

Cash handling

Internet proficiency

Prioritization

Education

High school diploma or GED

Job description

M&T Bank in Lemoyne, Pennsylvania seeks a Branch Customer Service Associate to support daily branch operations and deliver a differentiated customer experience through in-person and digital channels.

You will handle transactions, assist with account maintenance, and escalate issues while adhering to bank policies, AML/KYC requirements, and risk controls to protect customers and the brand.