Branch Teller - Customer Experience & Digital Banking

M&T Bank Corporation; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Customer Service Associate for a branch position in Mill Hall, PA. The successful candidate will deliver exceptional service, handle transactions, and support daily operations with a focus on accuracy and customer satisfaction.

Responsibilities include educating customers on digital self-service options, balancing cash, processing requests, and escalating issues as needed to ensure smooth branch performance.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.

Skills

Customer service experience

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Bilingual (branch needs)

Well-organized

Education

High school diploma or GED

6 months customer service experience

Tools

N/A

Job description

M&T Bank Corporation is seeking a Customer Service Associate for a branch position in Mill Hall, PA. The successful candidate will deliver exceptional service, handle transactions, and support daily operations with a focus on accuracy and customer satisfaction.

Responsibilities include educating customers on digital self-service options, balancing cash, processing requests, and escalating issues as needed to ensure smooth branch performance.