Digital Banking Teller & Customer Service Pro

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Buffalo, New York seeks a Branch Customer Service Associate to deliver exceptional, compliant service. You will greet customers, demonstrate digital solutions, balance and process transactions, and guide clients to the right banking partner.

You will handle lobby management, log complaints, and perform routine branch operations while maintaining risk controls and corporate standards.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Cash handling or data entry experience preferred.
• Proficient with internet-based tools.
• Bilingual ability is a plus.
• Proven verbal and interpersonal communication skills.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately and efficiently per policy.
• Log and resolve customer complaints; escalate when necessary and log issues.
• Coordinate with banking partners for sales opportunities and branch operations.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organized

Data entry

Cash handling

Internet skills

Education

High school diploma or GED

Job description

M&T Bank Corporation in Buffalo, New York seeks a Branch Customer Service Associate to deliver exceptional, compliant service. You will greet customers, demonstrate digital solutions, balance and process transactions, and guide clients to the right banking partner.

You will handle lobby management, log complaints, and perform routine branch operations while maintaining risk controls and corporate standards.