Branch Experience Teller

M&T Bank Corporation; Lemoyne (Cumberland County); On-site; USD 37,000 - 55,000; Full time

Job summary

M&T Bank Corporation is seeking a customer-focused team member for Lemoyne, PA to support branch operations and deliver exceptional service. The role emphasizes accurate cash handling, transaction processing, and proactive customer engagement in a retail banking environment.

The position requires strong communication, organizational skills, and the ability to address customer needs while complying with AML/BSA/KYC regulations. Prior banking exposure and bilingual ability are a plus.

Qualifications

• High school diploma or GED and at least 6 months customer service experience, including data entry and/or cash handling.
• Strong verbal communication and interpersonal skills.
• Well-organized with good time management and prioritization.
• Proficient with internet-based tools and technology.
• Bilingual based on branch needs

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution
• Complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficient

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a customer-focused team member for Lemoyne, PA to support branch operations and deliver exceptional service. The role emphasizes accurate cash handling, transaction processing, and proactive customer engagement in a retail banking environment.

The position requires strong communication, organizational skills, and the ability to address customer needs while complying with AML/BSA/KYC regulations. Prior banking exposure and bilingual ability are a plus.