Teller & Customer Experience Specialist

Fifth Third; Holland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Holland, OH is seeking a CSR/Teller to deliver exceptional customer service and manage cash with accuracy. You will guide customers to the right bank partners for tailored solutions and uphold strict privacy and security standards.

You will follow bank policies, balance records, and handle routine inquiries while maintaining a trusted, respectful, and inclusive atmosphere for customers and colleagues alike.

Qualifications

• High school diploma/GED.
• Work involves extensive cash handling.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise judgment.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate business partners.
• Perform daily office responsibilities and maintain accurate records.
• Handle consumer and business customer questions with professionalism.
• Maintain knowledge of bank policies and procedures and stay up to date with changes.
• Demonstrate sound judgment in decision making and protect customer confidentiality.

Skills

Customer service

Cash handling

Public interaction

Communication

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Holland, OH is seeking a CSR/Teller to deliver exceptional customer service and manage cash with accuracy. You will guide customers to the right bank partners for tailored solutions and uphold strict privacy and security standards.

You will follow bank policies, balance records, and handle routine inquiries while maintaining a trusted, respectful, and inclusive atmosphere for customers and colleagues alike.