Senior CSR & Teller: Customer Experience Lead

Fifth Third; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Total Rewards compensation

Job summary

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and guide customers to the right banking partners for tailored solutions. You will collaborate with bankers to address diverse financial needs while handling daily transactions with accuracy.

The role emphasizes risk awareness, integrity, and adherence to company policies, with opportunities to mentor teammates and contribute to process improvements within the retail center.

Qualifications

• High school diploma or GED.
• Excellent cash handling skills.
• Strong interpersonal and communication abilities.
• Ability to work independently with integrity.
• Leadership experience preferred for lead CSR role.

Responsibilities

• Deliver outstanding customer service and guide referrals to bankers.
• Handle daily cash counts and maintain balancing records.
• Respond timely to customer inquiries and resolve issues.
• Train new CSR staff as needed.
• Adhere to Bank policies and code of conduct.

Skills

Customer service

Cash handling

Communication

Leadership

Problem solving

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and guide customers to the right banking partners for tailored solutions. You will collaborate with bankers to address diverse financial needs while handling daily transactions with accuracy.

The role emphasizes risk awareness, integrity, and adherence to company policies, with opportunities to mentor teammates and contribute to process improvements within the retail center.