Teller & Client Experience Specialist

Hancock Whitney Corp.; Picayune (MS); Vor Ort; USD 26.000 - 38.000; Vollzeit

Zusammenfassung

Hancock Whitney Corp. in Picayune, MS seeks a bank teller to provide exemplary client service, handle a wide range of transactions, and support daily branch operations.

The role requires a High School diploma or GED and at least 6 months in cash handling or retail, with sales/referral experience preferred. You will promote digital banking solutions and assist with risk and compliance in a dynamic team environment, contributing to community banking excellence.

Qualifikationen

• High School diploma or GED is required.
• At least 6 months of cash-handling, retail or teller experience.
• Previous sales and referral experience strongly preferred.

Aufgaben

• Deliver exceptional client interactions focusing on accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, card advances, money orders, negotiable items, and loan payments.
• Respond to servicing requests with account maintenance and service charge inquiries, using product knowledge to resolve issues quickly.
• Build and grow client relationships through high-quality, personalized interactions, in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, ATM) to promote self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations including opening/closing, vault, night depository, cash drawer setup, workstation prep, balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking overrides, and maintaining balancing standards.
• Uphold risk management, compliance and security standards.
• Maintain professionalism in appearance and workstation.
• Manage lobby by greeting, engaging, directing client traffic.
• Perform research, special projects, and other duties as assigned.

Kenntnisse

Cash handling

Retail experience

Teller experience

Sales & referrals

Customer service

Ausbildung

High School diploma or GED

Jobbeschreibung

Hancock Whitney Corp. in Picayune, MS seeks a bank teller to provide exemplary client service, handle a wide range of transactions, and support daily branch operations.

The role requires a High School diploma or GED and at least 6 months in cash handling or retail, with sales/referral experience preferred. You will promote digital banking solutions and assist with risk and compliance in a dynamic team environment, contributing to community banking excellence.