Banking Teller: Service, Sales & Digital Solutions

Hancock Whitney; Hattiesburg (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hancock Whitney in Hattiesburg, MS is hiring a Customer Service Teller to deliver accurate, friendly service, handle everyday banking transactions, and promote digital solutions. You will engage clients in person and by phone, building relationships and referring needs to partners.

Requires a High School diploma or GED and at least 6 months cash handling or teller experience. You must comply with banking laws, work variable hours including weekends, balance cash, and support center operations.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, and loan payments.
• Respond to servicing requests with product knowledge to resolve issues quickly.
• Build relationships through in-person and outbound interactions.
• Educate clients on digital banking solutions and promote self-service adoption.
• Refer clients to internal partners as needs are identified.
• Support financial center operations including opening/closing, vault, and cash drawer balancing.
• Uphold risk management, compliance, and security standards.

Skills

Cash handling

Sales/referrals

Customer service

Education

High School diploma or GED

Job description

Hancock Whitney in Hattiesburg, MS is hiring a Customer Service Teller to deliver accurate, friendly service, handle everyday banking transactions, and promote digital solutions. You will engage clients in person and by phone, building relationships and referring needs to partners.

Requires a High School diploma or GED and at least 6 months cash handling or teller experience. You must comply with banking laws, work variable hours including weekends, balance cash, and support center operations.