Teller

United Bank of Southwest Alabama & Northwest Florida; Silverhill (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

United Bank of Southwest Alabama & Northwest Florida is seeking a Teller to deliver outstanding customer service through accurate cash handling, fast service, and effective problem resolutions at our branches. You will process deposits and withdrawals, verify endorsements, and provide referrals for banking products.

The role emphasizes risk mitigation, compliance with banking regulations, and maintaining strong customer relationships while upholding the bank's service standards and procedures.

Qualifications

• Strong customer service orientation and communication skills.
• Accurate cash handling and attention to detail.
• Knowledge of banking regulations and risk controls.

Responsibilities

• Build, maintain, and grow customer relationships through personalized interactions and high-quality service.
• Identify customer needs and make referrals to suitable products and services.
• Handle deposits, withdrawals, check cashing, and other negotiable items with accuracy.
• Safeguard bank assets and ensure secure processing of transactions.

Job description

Job Function / Summary

Tellers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value-added customer discussions and referrals.

Primary Duties & Responsibilities

• Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
• Identifies customer needs and makes appropriate referrals through excellent service efforts.
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items.
• Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately.
• Maintains and balances a cash drawer, with extensive cash handling expected.
• Handles customer requests such as service charge questions, account maintenance, or research.
• Maintains a working knowledge of processes, products, and services offered.
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
• Meets and greets the public in a professional manner that reinforces United Bank’s service standards.
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Any other duties as assigned by Management.