Teller

United Bank of Southwest Alabama & Northwest Florida; Daphne (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

United Bank of Southwest Alabama & Northwest Florida seeks a customer-focused teller to deliver outstanding service and accurate cash handling. You will process deposits and withdrawals, verify endorsements, and ensure regulatory compliance while maintaining a balanced cash drawer.

This role emphasizes personalized discussions and referrals to appropriate banking products. The position requires strong service orientation, attention to security, and the ability to work within bank standards to

Qualifications

• Experience handling cash securely and accurately.
• Strong customer service mindset with the ability to identify needs.
• Ability to refer customers to appropriate products and services.
• Knowledge of fraud indicators and proper security practices.
• Familiarity with banking regulations and the Bank Secrecy Act.

Responsibilities

• Build and grow customer relationships through personalized, high-service interactions.
• Identify customer needs and make referrals to appropriate bank products and services.
• Process customer transactions including deposits, withdrawals, and check cashing with accuracy.
• Safeguard bank assets and maintain security of the working environment during transactions.
• Balance cash drawer and handle cash with precision and accountability.
• Assist with account maintenance requests and research customer inquiries.
• Maintain knowledge of bank processes, products, and services offered.

Skills

Cash handling

Customer service

Referrals sales

Fraud detection

Compliance

Job description

Tellers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value-added customer discussions and referrals.

Primary Duties & Responsibilities

• Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
• Identifies customer needs and makes appropriate referrals through excellent service efforts.
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items.
• Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately.
• Maintains and balances a cash drawer, with extensive cash handling expected.
• Handles customer requests such as service charge questions, account maintenance, or research.
• Maintains a working knowledge of processes, products, and services offered.
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
• Meets and greets the public in a professional manner that reinforces United Bank’s service standards.
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Any other duties as assigned by Management.