Teller

First State Bank - WI; New London (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Jimmy Jazz is seeking a Teller to build lasting relationships with customers, process daily banking transactions, and promote relevant financial products. You will ensure accurate financial records and deliver exceptional service to drive branch success.

The role requires 3–5 years of customer service experience or banking familiarity, a high school diploma, and strong interpersonal skills. This on-site position offers opportunity to grow within a retail banking environment.

Qualifications

• 3–5 years of customer service experience or banking experience.
• High school diploma or equivalent.
• Ability to understand banking policies and procedures.

Responsibilities

• Handle daily cash transactions with accuracy.
• Process banking transactions and verify account details.
• Deliver welcoming service and resolve customer inquiries.
• Maintain accurate data entry for customer and transaction records.
• Balance cash drawers and apply math skills.
• Promote bank products and services to customers.
• De-escalate conflicts and ensure customer satisfaction.
• Explain financial concepts and bank policies clearly.
• Use specialized banking software to process transactions.

Skills

Cash handling

Basic math

Computer literacy

Interpersonal communication

Problem solving

Education

High school diploma or equivalent

Tools

Banking software

Financial software

Job description

• Job Category Banking, Customer Service, Retail
• Employee Type Full Time

Description

In the Teller role, you build lasting relationships with our valued customers, processdaily banking transactions, and uncover opportunities to introduce products that support our customers' financial goals.

Your work ensures accurate financial records, delivers exceptional service, and drives branch success.

Requirements

Education

• High school diploma or equivalent education.

Experience

• 3-5 years customer experience preferred; relevant customer service experience, or equivalent education and experience of banking and customer service policies and procedures.

Knowledge/Skills

• Proficiency in cash handling and basic math.
• Strong computer literacy and the ability to learn new financial software quickly.
• Excellent interpersonaland verbal communication abilities.
• Demonstrated problem-solving and conflict-resolution skills.

Summary

• Manages daily cash handling procedures with absolute accuracy and security.
• Processes banking transactions efficiently while verifying account details and funds.
• Delivers welcoming customer service that resolves inquiries and turns routine visits into positive experiences.
• Executes precise data entry to maintain reliable customer and transaction records.
• Appliesmath skills to balance cash drawers and verify financial calculations.
• Identifies customer needs and sales opportunities to promote relevant bank products and services.
• Maintains high attention to detail to prevent errors and protect the bank from financial loss.
• Practices effective conflict resolution to de-escalate challenges and satisfy customer concerns.
• Utilizes clear communication to explain financial concepts and policies to customers.
• Navigates specialized financial software to process transactions and update account files.