Teller

United Bank of Southwest Alabama & Northwest Florida; Bay Minette (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

United Bank of Southwest Alabama & Northwest Florida is seeking a Teller to deliver outstanding customer service through accurate cash handling and efficient service. The role focuses on personalized interactions, problem resolution, and referrals while maintaining strict adherence to bank policies and security standards.

The successful candidate will balance cash drawers, verify identifications, and process transactions with accuracy, while staying knowledgeable about bank products and

Responsibilities

• Builds, maintains, and grows customer relationships through quality, personalized interactions and excellent service.
• Identifies customer needs and makes appropriate referrals through outstanding service.
• Handles deposits, withdrawals, check cashing, credit card advances, and other negotiable items.
• Safeguards bank assets and ensures security while processing transactions accurately.
• Maintains and balances a cash drawer with extensive cash handling.
• Responds to service charge questions, account maintenance, or research requests.
• Keeps knowledge of processes, products, and services offered by the bank.
• Verifies endorsements, identification, validity, and counterfeit currency.
• Evaluates checks for funds availability per regulatory requirements and notifies holds as needed.
• Greets the public professionally, reinforcing United Bank’s service standards.
• Assists in managing operational loss with supervisory overrides and proper holds for loss mitigation.
• Uses equipment accurately and maintains familiarity with its functionality.
• May mentor peers, providing guidance and training on policy and procedures.
• Adheres to professionalism in demeanor, dress, and station orderliness.
• Complies with applicable banking laws and regulations including Bank Secrecy Act.
• Performs any other duties as assigned by management.

Job description

Job Function / Summary

Tellers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value-added customer discussions and referrals.

Primary Duties & Responsibilities

• Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
• Identifies customer needs and makes appropriate referrals through excellent service efforts.
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items.
• Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately.
• Maintains and balances a cash drawer, with extensive cash handling expected.
• Handles customer requests such as service charge questions, account maintenance, or research.
• Maintains a working knowledge of processes, products, and services offered.
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
• Meets and greets the public in a professional manner that reinforces United Bank’s service standards.
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Any other duties as assigned by Management.