Teller

FIRST COMMUNITY BANK (SC); West Columbia (SC); On-site; USD 29,000 - 36,000; Full time

Job summary

FIRST COMMUNITY BANK (SC) is seeking a Customer Service Representative/Teller to provide quality transactions and friendly personal service to customers who prefer in-branch interaction. You will accurately process deposits, loan payments, verify cash, issue checks, and support daily branch operations.

You will balance daily transactions, resolve customer issues, and identify opportunities to refer customers for additional banking products.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness to interact in a team environment.
• Ability to prioritize and multi-task.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Proficiency with PC and office products (Word, Excel).

Responsibilities

• Process basic teller transactions accurately and timely (deposits, loan payments, checks).
• Balance daily work according to Bank policies.
• Handle volume based on branch demands including Teller Capture.
• Resolve customer issues professionally or refer to appropriate staff.
• Support team sales by identifying customer needs and referrals.
• Follow bank policies, security guidelines, and regulations.
• Manage risk in transactions and detect fraudulent activity.
• Opportunity for cross-training for Customer Service Representative and Teller Supervisor.

Skills

Cash handling

Communication

Customer service

Team player

Multi-tasking

PC proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Position Summary

Responsible for providingquality transactions and efficiency to customers who prefer personalinteraction with the Bank. Alsoresponsible for proactively recognizing additional financial needs of customersand referring them to other Bank staff as applicable.

Essential Duties and Responsibilities

(Other duties may be assigned.)

• Ensure accurate and timely processing of basic teller transactions such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within approval limit or obtaining authorization as needed, issuing official checks, taking large commercial deposits, cash advances, etc.
• Balance daily work in accordance with established Bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include Teller Capture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Opportunity for cross-training for Customer Service Representative and Teller Supervisor functions.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).