Telework-Eligible IT Specialist — Helpdesk & Solutions

US Department of War Education Activity; Hinesville (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The United States Department of War Education Activity (DoDEA) Information Technology Division, Global Operations Branch, Fort Stewart, Georgia, is seeking a qualified IT specialist. The role focuses on rapid response to tickets, issue diagnostics, and coordinating resolutions to hardware and software problems.

Occasional telework may be possible per agency policy. Candidates must meet specialized IT experience, including analyzing tickets, briefing senior leadership, and demonstrating the four

Qualifications

• Attention to detail in IT work, thorough and accurate.
• Strong customer service orientation with end-user focus.
• Clear, effective oral communication tailored to audience.
• Analytical problem solving and sound judgment in IT contexts.

Responsibilities

• Provide immediate response and resolution to IT tickets.
• Analyze helpdesk tickets and determine escalation paths.
• Diagnose hardware or software problems and coordinate fixes.
• Brief leadership with status updates on projects and challenges.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The United States Department of War Education Activity (DoDEA) Information Technology Division, Global Operations Branch, Fort Stewart, Georgia, is seeking a qualified IT specialist. The role focuses on rapid response to tickets, issue diagnostics, and coordinating resolutions to hardware and software problems.

Occasional telework may be possible per agency policy. Candidates must meet specialized IT experience, including analyzing tickets, briefing senior leadership, and demonstrating the four