IT Helpdesk Specialist – Customer Support (36-Month Term)

US Department of War Education Activity; Fort Knox (KY); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

US Department of War Education Activity in Fort Knox, KY is seeking individuals for a term position within the IT Division. The role involves responding to IT tickets, diagnosing issues, and briefing leadership on project status. The position is subject to obligation and may extend in one-year increments up to eight years total.

Qualified applicants will have experience in IT support, customer service, and effective communication to diverse stakeholders. U.S.

Formación

• Attention to detail in IT-related tasks, thorough and accurate work under pressure.
• Customer service focus: assist users, address questions, resolve issues and maintain satisfaction.
• Oral communication: clearly present information to diverse audiences and respond appropriately.
• Problem solving: identify issues, evaluate options and advise stakeholders.

Responsabilidades

• Provide immediate response and resolution to IT tickets.
• Analyze IT helpdesk tickets for escalation and routing.
• Diagnose hardware or software problems and propose solutions.
• Brief senior leadership with status updates on projects and challenges.

Conocimientos

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Descripción del empleo

US Department of War Education Activity in Fort Knox, KY is seeking individuals for a term position within the IT Division. The role involves responding to IT tickets, diagnosing issues, and briefing leadership on project status. The position is subject to obligation and may extend in one-year increments up to eight years total.

Qualified applicants will have experience in IT support, customer service, and effective communication to diverse stakeholders. U.S.