IT Helpdesk Specialist: Rapid User Support

Department of War Education Activity (DOD); Fort Knox (KY); Presencial; USD 90.000 - 116.000; Jornada completa

Descripción de la vacante

Department of War Education Activity (DoDEA) Information Technology Division, Global Operations Branch, Fort Knox, Kentucky, seeks a term IT Specialist (GS-12) not to exceed 36 months. The appointment is an obligated position with a secret clearance and includes travel up to 25%.

The role focuses on incident analysis, helpdesk ticket resolution, software/hardware support, and testing deployment packages in a non-remote, on-site environment. U.S. citizens preferred for eligibility.

Formación

• Specialized IT experience providing immediate response and resolution to tickets.
• Analyzing IT helpdesk tickets for escalation and prioritization.
• Diagnosing hardware or software problems to restore functionality.
• Briefing senior leadership with project status updates.

Responsabilidades

• Analyze incident request trends to identify service improvements.
• Analyze, document, and plan additions or upgrades to software and web services.
• Diagnose hardware and software problems for repair or referrals.
• Remove, reinstall or reconfigure desktop software or web services to fix issues.
• Monitor the helpdesk system for new tickets and update tickets until resolution.
• Test new software deployment packages and OS images and provide feedback.

Conocimientos

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Descripción del empleo

Department of War Education Activity (DoDEA) Information Technology Division, Global Operations Branch, Fort Knox, Kentucky, seeks a term IT Specialist (GS-12) not to exceed 36 months. The appointment is an obligated position with a secret clearance and includes travel up to 25%.

The role focuses on incident analysis, helpdesk ticket resolution, software/hardware support, and testing deployment packages in a non-remote, on-site environment. U.S. citizens preferred for eligibility.