IT Helpdesk & Tech Support Specialist (Remote Eligible)

US Department of War Education Activity; Bayamón (PR); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Situational telework available

Job summary

The US Department of War Education Activity (DoWEA) Information Technology Division, Global Operations Branch, at Fort Buchanan, Puerto Rico, seeks a qualified IT specialist. The position tasks include responding to IT tickets, diagnosing hardware and software issues, and briefing leadership on status and challenges.

Applicants should bring attention to detail, strong customer service, clear oral communication, and strong problem solving. Eligible for situational telework per agency policy.

Qualifications

• Attention to detail in IT tasks and ticket handling.
• Customer service orientation with clients and stakeholders.
• Clear and effective oral communication for diverse audiences.
• Analytical problem solving to diagnose and resolve IT issues.

Responsibilities

• Provide immediate response and resolution to IT tickets.
• Analyze IT helpdesk tickets for escalation as needed.
• Diagnose hardware or software problems.
• Brief senior leadership and provide status updates on projects and challenges.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The US Department of War Education Activity (DoWEA) Information Technology Division, Global Operations Branch, at Fort Buchanan, Puerto Rico, seeks a qualified IT specialist. The position tasks include responding to IT tickets, diagnosing hardware and software issues, and briefing leadership on status and challenges.

Applicants should bring attention to detail, strong customer service, clear oral communication, and strong problem solving. Eligible for situational telework per agency policy.