IT Specialist - Customer Support | Incident Trends | Secret

Department of War Education Activity; Fort Knox (KY); Presencial; USD 90.000 - 116.000; Jornada completa

Descripción de la vacante

The Department of War Education Activity (DoDEA) Information Technology Division, Global Operations Branch, is seeking an IT Specialist (Customer Support) at Fort Knox, Kentucky. This term position is not to exceed 36 months and requires a Secret security clearance.

Responsibilities include analyzing incident request trends to identify opportunities to improve services and support. Applicants must demonstrate experience in federal-facing IT support and a proven ability to resolve complex

Formación

• Experience in federal IT support environments preferred.
• Must meet qualification by experience; no substitution of education for experience.

Responsabilidades

• Analyze incident request trends and patterns to identify opportunities to improve services.

Descripción del empleo

The Department of War Education Activity (DoDEA) Information Technology Division, Global Operations Branch, is seeking an IT Specialist (Customer Support) at Fort Knox, Kentucky. This term position is not to exceed 36 months and requires a Secret security clearance.

Responsibilities include analyzing incident request trends to identify opportunities to improve services and support. Applicants must demonstrate experience in federal-facing IT support and a proven ability to resolve complex