Information Technology Specialist (Customer Support)

Department of War Education Activity; Fort Knox (KY); Presencial; USD 90.000 - 116.000; Jornada completa

Descripción de la vacante

The Department of War Education Activity (DoDEA) Information Technology Division, Global Operations Branch, is seeking an IT Specialist (Customer Support) at Fort Knox, Kentucky. This term position is not to exceed 36 months and requires a Secret security clearance.

Responsibilities include analyzing incident request trends to identify opportunities to improve services and support. Applicants must demonstrate experience in federal-facing IT support and a proven ability to resolve complex

Formación

• Experience in federal IT support environments preferred.
• Must meet qualification by experience; no substitution of education for experience.

Responsabilidades

• Analyze incident request trends and patterns to identify opportunities to improve services.

Descripción del empleo

Information Technology Specialist (Customer Support)

• Hiring Agency: Department of War Education Activity

About the Position: This is a term position not to exceed 36 months within the Department of War Education Activity (DoDEA) Information Technology Division's Global Operations Branch at Fort Knox, Kentucky. This Position is obligated. This is a Direct Hire Solicitation.

Key Responsibilities

Analyze incident request trends and patterns in order find opportunities to improve services.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Department of War Education Activity, Department of Defense.

What is the salary for this position?

The posted pay range is $89508 – $116362/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Public' hiring path.