Telesales Co-ordinator

Churchill Group; Braintree (MA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

GP access

Job summary

Churchill Group in Braintree, Essex is seeking an enthusiastic Outbound Telesales Coordinator to join our Business Development team. You will generate new business and build relationships with prospective customers through proactive outbound calling, thriving in a target-driven environment.

You will make high‑volume calls, qualify leads, arrange appointments and keep CRM records up to date, coordinating with the wider sales team to maximise opportunities.

Qualifications

• Confident, friendly and professional on the telephone.
• Comfortable making a high volume of outbound calls.
• Persuasive without being pushy, with excellent communication skills.
• Motivated by targets and achieving results.
• Organised, reliable and able to manage follow-ups effectively.
• A good listener who can quickly understand customer requirements.
• Comfortable using CRM systems and basic computer applications.
• Positive, resilient and able to handle objections professionally.

Responsibilities

• Make outbound calls to prospective and existing customers, building strong relationships and understanding their needs.
• Identify new sales opportunities and generate qualified leads, providing a professional and positive customer experience at every interaction.
• Arrange appointments and follow up on sales opportunities.
• Maintain accurate and up-to-date customer records on our CRM system.
• Work towards agreed call, lead generation and sales targets.
• Coordinate closely with the wider sales team to maximise opportunities.

Skills

Outbound calling

Telesales

CRM experience

Target-driven

Communication

Organised

Active listening

Tools

CRM systems

Job description

Location: Braintree, Essex
Salary: £28,000 per annum + commission

We are looking for an enthusiastic, driven and organised Outbound Telesales Coordinator to come and join our growing Business Development team, working for one of the largest UK Facilities Management companies.

You'll play a key role in generating new business and developing relationships with prospective customers through proactive outbound calling. This is a great opportunity for someone who enjoys speaking to people, is confident on the phone and thrives in a target-driven environment.

As an Outbound Telesales Coordinator, you will:

• Make outbound calls to prospective and existing customers, building strong relationships and understanding their needs.
• Identify new sales opportunities and generate qualified leads, providing a professional and positive customer experience at every interaction.
• Arrange appointments and follow up on sales opportunities.
• Maintain accurate and up-to-date customer records on our CRM system.
• Work towards agreed call, lead generation and sales targets.
• Coordinate closely with the wider sales team to maximise opportunities.

As an Outbound Telesales Coordinator, you will have the following expertise and attributes:

• Confident, friendly and professional on the telephone.
• Comfortable making a high volume of outbound calls.
• Persuasive without being pushy, with excellent communication skills.
• Motivated by targets and achieving results.
• Organised, reliable and able to manage follow-ups effectively.
• A good listener who can quickly understand customer requirements.
• Comfortable using CRM systems and basic computer applications.
• Positive, resilient and able to handle objections professionally.

What's in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.