Telephonic Interviewer

illumifin Corporation; Minnesota; On-site; USD 38,000 - 45,000; Full time

Job summary

illumination illumifin Corporation in Minnesota is seeking individuals to perform telephonic interviews for insurance applicants. The role emphasizes a quiet, professional environment and adherence to scripted questions to collect essential information.

You will collaborate with CSR teams, record health and lifestyle details for underwriting, and must sustain high productivity (85%) and quality (96%). The schedule is Monday–Friday, 9am–6pm CST, supporting the company’s commitment to accurate,

Qualifications

• Conduct telephonic interviews with insurance applicants in a quiet, professional environment.
• Record concise, accurate health history and lifestyle information.
• Meet department guidelines with 85% productivity and 96% quality targets.

Responsibilities

• Conducts telephonic interviews for insurance applicants according to pre-determined questions.
• Receives calls from CSR area to complete interviews.
• Documents health history and lifestyle information for underwriting.
• Refocuses applicants when conversations drift off-topic.
• Completes interviews timely per department guidelines.

Skills

Active listening

Data collection

Communication

Telephone interviewing

Quality documentation

Job description

The nation's leading administrator of long term care insurance services is looking for YOU.

This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

This position performs telephonic interviews for clients who have applied for insurance. We are looking at a schedule of M-F, 9a-6p CST.

Responsibilities

• Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
• Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
• Uses pre-determined follow-up questions needed for a thorough collection of data.
• Gives concise, accurate documentation on client's health history.
• Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
• When necessary, tactfully refocuses applicants who wander off the subject.
• Completes all interviews in a timely manner, according to department guidelines.
• Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
• Maintains a minimum 96% quality standard on all telephonic interviews.