Remote Insurance Interview Specialist

illumifin Corporation; Eden Prairie (MN); Remote; USD 22,000 - 28,000; Full time

Job summary

illumifin Corporation is actively seeking a telephonic interviewer to conduct interviews for long-term care insurance applicants. You will work from home with a Monday–Friday 9:00 AM–6:00 PM CST schedule, maintaining high productivity and quality standards.

The role requires a high school diploma, strong typing skills (40 WPM), basic computer literacy (MS Office), and ability to document health history accurately. Remote work availability is highlighted in this posting.

Qualifications

• Education: high school diploma.
• Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
• Must type at least 40 words per minute.
• Basic functional math skills.
• Performs work accurately and efficiently under deadline pressures.
• Heavy telephone contact with both customers and internal company staff.
• Heavy keyboard and computer use.

Responsibilities

• Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
• Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
• Uses pre-determined follow-up questions needed for a thorough collection of data.
• Gives concise, accurate documentation on client's health history.
• Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
• When necessary, tactfully refocuses applicants who wander off the subject.
• Completes all interviews in a timely manner, according to department guidelines.
• Maintains an 85% productivity level as measured by the MOS.
• Maintains a minimum 96% quality standard on all telephonic interviews.

Skills

Typing 40 WPM

MS Office proficiency

Data entry

Phone etiquette

Education

High school diploma

Business degree (Assoc/Bachelor)

Job description

illumifin Corporation is actively seeking a telephonic interviewer to conduct interviews for long-term care insurance applicants. You will work from home with a Monday–Friday 9:00 AM–6:00 PM CST schedule, maintaining high productivity and quality standards.

The role requires a high school diploma, strong typing skills (40 WPM), basic computer literacy (MS Office), and ability to document health history accurately. Remote work availability is highlighted in this posting.