Telephonic Interviewer LPN

illumifin Corporation; Minnesota; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Remote work

Job summary

illumifin Corporation is seeking a telephonic interview specialist to support long term care insurance applicants. Remote role with a Monday–Friday schedule, 12p–9p CST after training, with initial weeks 8a–4:30p CST. You will gather health history and lifestyle data for underwriting theory, in a quiet home office.

Required LPN license and high school diploma. Experience with Microsoft Office and fast typing are essential.

Qualifications

• Valid and current LPN license.
• Education: high school diploma.
• Proficient in basic computer software, including Microsoft Office Suite.
• Must type at least 40 words per minute.
• Basic functional math skills.
• Heavy telephone contact with customers and staff.
• Work from home employees must have high speed internet and a phone line.

Responsibilities

• Conduct telephonic interviews for insurance applicants in a quiet, professional environment.
• Receive calls from CSR area to complete telephone interviews.
• Use pre-determined follow-up questions for data collection.
• Document client health history concisely and accurately.
• Record history and lifestyle information for underwriting.

Skills

Typing (40 wpm)

Basic computer software

Keyboard use

Education

High school diploma

Associate/Bachelor in Business Administration

Tools

Microsoft Office Suite

Job description

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

This position performs telephonic interviews for clients who have applied for insurance. We are looking at a schedule of M-F, 12p-9p CST with training being for the first few weeks M-F, 8a-4:30p CST.

Responsibilities

• 1. Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
• 2. Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
• 3. Uses pre-determined follow-up questions needed for a thorough collection of data.
• 4. Gives concise, accurate documentation on client's health history.
• 5. Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
• 6. When necessary, tactfully refocuses applicants who wander off the subject.
• 7. Completes all interviews in a timely manner, according to department guidelines.
• 8. Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
• 9. Maintains a minimum 96% quality standard on all telephonic interviews.

Requirements

Minimum Qualifications

• Valid and current LPN license.
• Education: high school diploma
• Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
• Must type at least 40 words per minute.
• Basic functional math skills.
• Performs work accurately and efficiently under deadline pressures.
• Heavy telephone contact with both customers and internal company staff.
• Heavy keyboard and computer use.

Preferred Qualifications

• Education: Associate's Degree or Bachelor's Degree in Business Administration.
• 2 years of nursing experience.
• Database experience preferred.
• 1-2 years of prior geriatric and/or mental health nursing and assessment experience.
• Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.

The base pay for this position is starting at $23/hour depending on experience and qualifications.

Location

Remote