Telephonic Interviewer LPN

illumifinexternalcareers; Minnesota; Hybrid; USD 26,000 - 37,000; Full time

Job summary

illumifin is a leading provider of business process outsourcing for the insurance industry, managing 1.3 million long term care policies and offering insights from our databases. The role conducts telephonic interviews for insurance applicants with a Mon-Fri schedule in CST and training during the first weeks.

Ideal candidates hold an LPN license, a high school diploma, and strong computer/typing skills, focusing on accuracy, productivity, and quality in a call-centered environment.

Qualifications

• Valid and current LPN license (minimum).
• High school diploma required; further business degree preferred.
• Proficient with basic computer software and troubleshooting.
• Strong 40 wpm typing and accurate data documentation.
• Ability to work under deadline pressure and communicate well.

Responsibilities

• Conducts telephonic interviews for insurance applicants in a quiet environment.
• Receives calls from CSR to complete telephone interviews with Long Term Care applicants.
• Uses scripted follow-up questions to collect data thoroughly.
• Documents health history concisely and accurately for underwriting.
• Keeps interviews on topic and completes tasks per MOS guidelines.
• Maintains 85% productivity and 96% quality on interviews.

Skills

Typing 40 wpm

Excellent communication

Attention to detail

Deadline driven

Education

LPN license

High school diploma

Associate's or Bachelor's in Business Administration

Tools

Microsoft Office Suite

Database experience

Job description

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

This position performs telephonic interviews for clients who have applied for insurance. We are looking at a schedule of M-F, 12p-9p CST with training being for the first few weeks M-F, 8a-4:30p CST.

RESPONSIBILITIES

• Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions.
• Receives calls from CSR area to complete telephone interviews with Long Term Care applicants.
• Uses pre-determined follow-up questions needed for a thorough collection of data.
• Gives concise, accurate documentation on client's health history.
• Accurately documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
• When necessary, tactfully refocuses applicants who wander off the subject.
• Completes all interviews in a timely manner, according to department guidelines.
• Maintains an 85% productivity level as measured by the Management Operating System in place (MOS).
• Maintains a minimum 96% quality standard on all telephonic interviews.

Minimum Qualifications

• Valid and current LPN license.
• Education: high school diploma
• Proficient in basic computer software with the ability to troubleshoot basic computer issues, including Microsoft Office Suite.
• Must type at least 40 words per minute.
• Basic functional math skills.
• Performs work accurately and efficiently under deadline pressures.
• Heavy telephone contact with both customers and internal company staff.
• Heavy keyboard and computer use.

Preferred Qualifications

• Education: Associate's Degree or Bachelor's Degree in Business Administration.
• 2 years of nursing experience.
• Database experience preferred.
• 1-2 years of prior geriatric and/or mental health nursing and assessment experience.
• Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line.

The base pay for this position is starting at $23/hour depending on experience and qualifications.