Bi-lingual Customer Care Professional

illumifinexternalcareers; Minnesota; Ibrido; USD 18.000 - 26.000; Tempo pieno

Descrizione del lavoro

illumifin is seeking a Bi-lingual Customer Care Professional to support insurance assessments. You will handle telephonic and onsite interviews, schedule appointments, and input information into illumifin databases.

This role works with insurance company staff, applicants, claimants, agents, underwriters and nurses in a fast-paced environment. The ideal candidate has at least one year of customer service experience, strong communication, and a high school diploma or GED.

Competenze

• One year of customer service experience in a fast-paced call center.
• Strong written and verbal communication skills; professional phone etiquette.
• Confidentiality and integrity when handling personal information.
• French (Canadian Dialect) fluency required.

Mansioni

• Answer calls from insurance personnel, applicants and claimants and provide status updates.
• Schedule telephonic interviews and coordinate onsite assessments.
• Input and update applicant information across illumifin databases.
• Refer complex cases to appropriate teams within Engagement and Assessment Services.

Conoscenze

Customer service

Bilingual French

Formazione

High school diploma or GED

Strumenti

MS Word

MS Windows

Descrizione del lavoro

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative. WE ARE THE KIND OF EMPLOYER YOU DESERVE. illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases. This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST.

BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
  • Provide telephonic and onsite interview status information
  • Schedule appointments for telephonic interviews
  • Collects and disseminates new or updated applicant or claimant information
  • Coordinates requests for reprints of telephonic and onsite interviews
  • Hot transfers applicants to complete telephonic interviews
• Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
• Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
• Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to: Financial, personal, medical and/or health-history information
• Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
• Provides ongoing, compassionate and proactive customer support to all Engagement Services customers

• Must be able to speak French (Canadian Dialect)
• High school diploma or GED required.
• Strong written and verbal communication skills; is familiar with business and phone protocols.
• Excellent organization and detail orientation skills with the ability to meet established deadlines.
• Proficient with MS Windows environment, including MS Word.
• Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
• Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

The base pay for this position is starting at $16/hour depending on experience and qualifications