Telephone Service Representative

New York University; New York (NY); On-site; USD 46,000 - 65,000; Full time

Job summary

New York University in New York City is hiring for a front desk/clinic information role within the College of Dentistry. The position focuses on delivering exceptional customer service to the general public and patients, handling clinic hours, policies, and payments, and supporting scheduling and data management.

Ideal candidates have at least a High School diploma with 3 years in a dental or healthcare setting and strong skills in telephone systems and office software.

Qualifications

• High School diploma or equivalent.
• Associates degree in Dental Hygiene preferred.
• 3 years of experience in a dental clinic or related healthcare facility.
• Experience providing a high level of customer service.
• Experience providing customer service in dentistry preferred.
• Experience with telephone and voicemail systems and providing high level of customer service.
• Proficiency with intermediate to advanced word processing, spreadsheet and database applications.
• Knowledge of dental insurance.

Responsibilities

• Provide excellent customer service and information on clinic hours, policies, fees and payment schedules.
• Promote customer service efforts and help measure and improve patient satisfaction.
• Utilize answering service software and NYU telecommunications options to monitor call volume and abandonment rates.
• Prepare and review call volume reports.
• Utilize Patient Assignment system to schedule and confirm appointments and assign patients to students.
• Prescreen patients for appointments.
• Maintain and update various databases.

Skills

Phone systems

Customer service

Word processing

Spreadsheets

Databases

Dental insurance knowledge

Education

High School diploma or equivalent

Associates degree in Dental Hygiene

Job description

Position Summary

Provide excellent customer service and serve as primary source of information to general public and patients on clinic hours, clinic policies and procedures, fees and payment schedules, insurance and provide general and more specialized information. Promote customer service efforts and assist with efforts to measure and improve patient satisfaction for the College of Dentistry; recommend improvements to telephone communication standards/protocols. Utilize answering service software and NYU telecommunications options to monitor call volume and distribution, abandonment rates, recall program and messages left; prepare and review call volume reports. Utilize the Patient Assignment system to schedule and confirm appointments and assign patients to students. Prescreen patients for appointments. Maintain and update various databases.

Qualifications

Required Education: High School diploma or equivalent. Preferred Education: Associates degree in Dental Hygiene. Required Experience: 3 years of experience in a dental clinic or related healthcare facility. Experience providing a high level of customer service. Preferred Experience: Experience providing customer service in dentistry. Required Skills, Knowledge and Abilities: Experience with telephone and voicemail systems and providing high level of customer service. Proficiency with intermediate to advanced word processing, spreadsheet and database applications. Preferred Skills, Knowledge and Abilities: Heavy oral healthcare experience and background in dental specialties (e.g. Endodontics, Orthodontics, Prosthodontics/Implants). Knowledge of dental insurance.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $40.215. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.