Assistant Director, Clinic Operations

New York University; New York (NY); On-site; USD 88,325 - 108,325; Full time

Job summary

New York University seeks an experienced manager to oversee Clinical Operations within patient care services, including recruitment, scheduling, staff training, onboarding, and development of policies for clinic operations to ensure regulatory compliance.

The role also guides pre‑doctoral academic administration and reviews patient financial records to support billing and revenue cycle management, and helps develop patient recall strategies to support patient-centered care and financial

Qualifications

• Bachelor's degree required in a related field.
• Master's degree in healthcare administration preferred.
• At least 5+ years of management experience in a healthcare setting.
• 3+ years experience in a large dental clinic operation preferred.
• Strong problem-solving, multi-tasking, and communication skills.
• Familiarity with Article 28 and health protocols preferred.

Responsibilities

• Provide oversight and management support within Clinical Operations for patient care services, including recruitment, scheduling, staff training, onboarding, and policy development to ensure compliance.
• Develop and implement written policies, protocols, and standards for clinic operations and administration.
• Monitor pre‑doctoral academic administration and education aspects for students, ensuring compliance with regulations.
• Assist with planning and execution of internal assessments of patient financial records to support billing and revenue cycle management.
• Contribute to development of patient recall strategies to support patient-centered care and clinical revenue cycle strategy.

Skills

Problem-solving

Multitasking

Communication

Organizational skills

Education

Bachelor's degree

Master's degree in healthcare administration

Job description

Position Summary

This position provides direct oversight and management support within Clinical Operations group practices for the delivery of patient care services including patient recruitment and registration, patient scheduling, staff training/cross‑training and onboarding training, and policies and procedures for Clinical Administration. It also provides direct management oversight of pre‑doctoral academic administration and monitoring of many aspects of the pre‑doctoral student's education. The role creates and implements written policies, protocols, procedures and standards for all clinic operations and administration to ensure compliance with state regulations. Additionally, it assists Clinical Administration with appropriate planning and execution of internal assessments and reviews of patient financial records to support patient care compliance for billing and revenue cycle management, and assists with the development of a patient recall strategy to support patient‑centered care recruitment and clinical revenue cycle strategy.

Qualifications

• Required Education: Bachelor's Degree
• Preferred Education: Master's Degree in healthcare administration
• Required Experience: 5+ years relevant management experience in a healthcare setting or equivalent combination of education and experience.
• Preferred Experience: 3+ years experience in a large dental clinic operation. Knowledge of dental terminology, diagnoses and understanding of multiple treatment modalities.
• Required Skills, Knowledge and Abilities: Ability to problem‑solve, multi‑task and effectively communicate with healthcare providers and patients. Possess excellent organizational skills and be patient service oriented.
• Preferred Skills, Knowledge and Abilities: Familiarity with Article 28 and related health protocols. Evaluation and detailed understanding of trends within the dental/medical community.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $88,325.00 to USD $108,325.00. New York University considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.