Lead Patient Service Representative

New York University; New York (NY); On-site; USD 55,000 - 58,000; Full time

Job summary

New York University seeks a Clinic Staffing Coordinator to rotate through NYU dental clinics, providing staffing resources and patient support. Duties include greeting patients, routing them, and maintaining the appointment book with accurate Dentrix data, while ensuring cash handling is performed reliably.

The role requires a High School diploma and 3 years of office experience in a dental or healthcare setting, plus excellent customer service and the ability to prioritize and coordinate work

Qualifications

• High School diploma or equivalent.
• 3 years of office experience in a dental clinic or healthcare facility.
• Excellent customer service; ability to prioritize and coordinate work in a fast-paced environment.

Responsibilities

• Rotate through clinics to provide staffing resources to understaffed areas.
• Monitor daily clinic operations and adhere to NYUCD SOPs.
• Lead junior clerical staff and delegate tasks.
• Maintain patient data in Dentrix, schedule appointments, and perform cashier duties.

Skills

Customer service

Prioritization

Coordination

Keyboarding

Word processing

Spreadsheet

Database

Education

High School diploma

Tools

Dentrix

Job description

Position Summary

Rotate through clinics on a daily or weekly basis to provide clinic staffing resources to understaffed areas. Monitor daily clinic operations, within guidelines, in accordance with NYUCD Standard Operating Procedures. Prioritize clinic activities and delegate work to student and/or casual employees. Act as work leader to junior clerical support staff. Provide customer service support to dental clinic patients, from greeting and routing patients to maintaining data integrity in Dentrix and performing cashier duties. Maintain student and patient appointment book; reconcile encounter forms. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow up exams. Ensure adherence to policies and procedures, making suggestions for enhancements and improvements.

Qualifications

• Required Education:High School diploma or equivalent.
• Required Experience:3 years of office experience in a dental clinic or related healthcare facility.
• Required Skills, Knowledge and Abilities:Excellent customer service skills. Ability to prioritize own work and coordinate work of others in a fast-paced environment. Familiarity with basic word processing, spreadsheet, and database applications. Moderate, accurate keyboarding.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $40.215. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.