Dental Patient Services & Scheduling Specialist

New York University; New York (NY); On-site; USD 46,000 - 65,000; Full time

Job summary

New York University in New York City is hiring for a front desk/clinic information role within the College of Dentistry. The position focuses on delivering exceptional customer service to the general public and patients, handling clinic hours, policies, and payments, and supporting scheduling and data management.

Ideal candidates have at least a High School diploma with 3 years in a dental or healthcare setting and strong skills in telephone systems and office software.

Qualifications

• High School diploma or equivalent.
• Associates degree in Dental Hygiene preferred.
• 3 years of experience in a dental clinic or related healthcare facility.
• Experience providing a high level of customer service.
• Experience providing customer service in dentistry preferred.
• Experience with telephone and voicemail systems and providing high level of customer service.
• Proficiency with intermediate to advanced word processing, spreadsheet and database applications.
• Knowledge of dental insurance.

Responsibilities

• Provide excellent customer service and information on clinic hours, policies, fees and payment schedules.
• Promote customer service efforts and help measure and improve patient satisfaction.
• Utilize answering service software and NYU telecommunications options to monitor call volume and abandonment rates.
• Prepare and review call volume reports.
• Utilize Patient Assignment system to schedule and confirm appointments and assign patients to students.
• Prescreen patients for appointments.
• Maintain and update various databases.

Skills

Phone systems

Customer service

Word processing

Spreadsheets

Databases

Dental insurance knowledge

Education

High School diploma or equivalent

Associates degree in Dental Hygiene

Job description

New York University in New York City is hiring for a front desk/clinic information role within the College of Dentistry. The position focuses on delivering exceptional customer service to the general public and patients, handling clinic hours, policies, and payments, and supporting scheduling and data management.

Ideal candidates have at least a High School diploma with 3 years in a dental or healthcare setting and strong skills in telephone systems and office software.