Telephone Room Supervisor (6489)

Salvation Army; Memphis (TN); On-site; USD 20,664 - 22,730; Full time

Job summary

Salvation Army is seeking a full-time Telephone Room Supervisor in Memphis, TN. This role entails overseeing daily operations, supervising staff, and managing customer interactions with a focus on professionalism.

The ideal candidate should have a high school diploma or GED and at least six months of experience in customer service or switchboard operation. This position offers a collaborative and supportive work environment.

Qualifications

• High school diploma or G.E.D. preferred.
• Six months of experience assisting the public or operating a switchboard.

Responsibilities

• Oversee the operation of the Telephone Room daily.
• Supervise, train, and evaluate the work of employees.
• Ensure professional handling of calls and recordkeeping.

Skills

Customer service

Telephone operation

Recordkeeping

Education

High School Diploma/GED

Job description

Job Details

Job Location: ARC-MEMPHIS ARC WAREHOUSE - Memphis, TN 38133

Position Type: Full Time Regular

Education Level: High School Diploma/GED

Salary Range: $15.00 - $16.50 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Store

Responsibilities

Oversees the operation of the Telephone Room on a day-to-day basis; supervises, trains, and evaluates the work of employees; ensures all calls are answered, directed, and transferred in a professional and courteous manner; coordinates schedule pickups and completes required forms; monitors and reviews organized recordkeeping system for all pickup records.

Qualifications

• High school diploma or G.E.D. preferred.
• Six months of experience assisting the public or operating a switchboard, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.

Licenses and Certifications

None.