Telephone Service Rep (PRN)

MedStar Health; Baltimore (MD); On-site; USD 25,000 - 41,000; Part time

Job summary

MedStar Union Memorial Hospital is seeking a Telephone Service Representative for a PRN (as-needed) role. This position is the first point of contact for callers and will provide general information and transfer calls as needed.

The department operates 24/7 and requires flexible availability to fill in day, evening, overnight shifts Monday-Friday and on weekends. Responsibilities include managing on-call schedules, maintaining physician coverage records, assisting during emergencies, updating

Qualifications

• Excellent customer service skills.
• Typing and computer skills.
• Ability to work independently.
• Verbal and written communication skills.

Responsibilities

• May create and revise the on-call schedule for various departments as required and communicates coverage to callers.
• Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required.
• Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.
• Maintains the hospital-wide phone directory including emergency and pager numbers for physicians, departmental leadership and professional staff.
• Prints replacement ID badges for associates.
• Assists during emergency situations notifying proper internal and external authorities and manages crisis communications.
• Provides information to callers including general hospital information and directions; processes and directs incoming and outgoing calls using the Intellidesk system.
• Records and reports all troubles with visitors, patients and telephones to the proper authority; sends pages via intercom/beeper.
• Tests and documents code blue and panic alarms systems; directs all visitors, callers and staff to proper destinations.

Skills

Customer service

Typing

Verbal and written communication

Work independently

Education

High school diploma or GED

Medical terminology knowledge

Job description

About the Job

The telecommunications team at MedStar Union Memorial Hospital has a PRN (as-needed) opening for a Telephone Service Rep. This role is the first point of contact for callers and will provide general information and transfer calls as needed. This department is open 24/7 and the ideal candidate will have open availability to fill in as needed.

Location: MedStar Union Memorial Hospital

Status: PRN (as-needed)

Schedule: Requires flexible availability to work day/evening/overnight shifts Monday-Friday and on weekends

PRN positions are generally not eligible for benefits.

Primary Duties and Responsibilities

• May create and revise the on-call schedule for various departments as required and communicates coverage to callers.
• Maintains records of physician and other professional coverage for coverage at the hospital including a sign in/out list as required. Provides answering services for designated physicians and departments and follow paging procedures for doctors and residents.
• Maintains the hospital-wide phone directory including emergency and pager numbers for physicians departmental leadership and professional staff. Utilizes and maintains this information in accordance with the hospital's confidentiality policies.
• Prints replacement ID badges for associates.
• Provides assistance during emergency situations notifying proper internal and external authorities. Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES reports of fires elevator problems and phone outages.
• Provides information to callers including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system adhering to hospital and departmental standards. Records and reports all troubles with visitors patients and telephones to the proper authority. Sends regular emergency conference visiting hours ending and information desk closing pages via intercom and beeper.
• Tests and documents code blue and panic alarms systems. Directs all visitors callers and staff their proper destination.

Minimal Qualifications

Education

• High School Diploma or GED required
• Knowledge of medical terminology preferred

Experience

• 3 months switchboard and receptionist experience required

Knowledge Skills and Abilities

• Excellent customer services skills.
• Typing and computer skills.
• Ability to work independently.
• Verbal and written communication skills.

This position has a hiring range of

USD $18.40 - USD $29.74 /Hr.