Phone Room Team Lead - Customer Service & Call Center

The Salvation Army; Memphis (TN); On-site; USD 42,981,000 - 47,279,000; Full time

Job summary

The Salvation Army seeks a Full Time Telephone Room supervisor at ARC-MEMPHIS ARC WAREHOUSE in Memphis, TN. You will oversee day-to-day operations, ensure calls are answered, directed, and transferred professionally, and help coordinate scheduled pickups.

You will supervise, train, and evaluate staff, monitor recordkeeping for pickups, and complete required forms, contributing to reliable donor and public-facing service.

Qualifications

• High school diploma or GED preferred.
• Six months experience assisting the public or operating a switchboard or an equivalent combination of training and experience.

Responsibilities

• Oversees the operation of the Telephone Room on a day-to-day basis.
• Supervises, trains, and evaluates the work of employees.
• Ensures all calls are answered, directed, and transferred in a professional and courteous manner.
• Coordinates schedule pickups and completes required forms.
• Monitors and reviews the organized recordkeeping system for all pickup records.

Skills

Switchboard experience

Public assistance experience

Education

High school diploma or GED

Job description

The Salvation Army seeks a Full Time Telephone Room supervisor at ARC-MEMPHIS ARC WAREHOUSE in Memphis, TN. You will oversee day-to-day operations, ensure calls are answered, directed, and transferred professionally, and help coordinate scheduled pickups.

You will supervise, train, and evaluate staff, monitor recordkeeping for pickups, and complete required forms, contributing to reliable donor and public-facing service.