Administrative Assistant I

Cox Enterprises; Indianapolis (IN); On-site; USD 28,000 - 42,000; Full time

Job summary

Cox Enterprises in Indianapolis, IN is seeking a receptionist/switchboard operator to handle calls, greet visitors, and manage mail and calendars. The role requires courteous communication and proficiency with standard office equipment to keep daily operations running smoothly.

You will support various departments, route messages, and assist with basic administrative tasks while adhering to safety procedures and a willingness to work overtime when needed.

Qualifications

• High School Diploma or equivalent preferred.
• 1-2 years of switchboard and customer service experience required.
• Effective communication and organizational skills required.
• Must be able to operate PBX or multi-line phone system and other office equipment.
• Basic computer software skills required.
• Commitment to excellent customer service.
• Familiarity with auction departments and processes preferred.
• Ability to sit for prolonged periods and perform repetitive data entry tasks.
• Vision abilities required: close, distance and depth perception.

Responsibilities

• Operate PBX or multi-line telephone system to answer incoming calls.
• Receive and route telephone calls courteously to the appropriate personnel or department.
• Take and deliver messages or transfer calls to voicemail as necessary.
• Greet and welcome on-site visitors, customers and vendors and determine nature of business.
• Receive, sort, and route mail and publications; update appointment calendars.
• Maintain fax machines, assist users, send/receive faxes, and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Provide training instruction for relief receptionist/switchboard operator.
• Demonstrate safety commitment and participate in Safety Excellence activities.
• Perform other duties as assigned by manager or supervisor (filing, copying, etc.).
• May be required to work overtime as business needs dictate.

Skills

Communication

Organizational skills

Customer service

Attention to detail

Time management

Education

High School Diploma

Tools

PBX/Multi-line system

Copier

Fax machine

Job description

Job Responsibilities:

• Operate PBX or multi-line telephone system to answer incoming calls.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Take and deliver messages to appropriate personnel or transfer calls to voicemail as necessary.
• Greet and welcome on-site visitors, customers and vendors, determine nature of business and notify appropriate personnel.
• Receive, sort, and route mail and publications. Update appointment calendars.
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Provide training instruction for relief receptionist/switchboard operator.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by manager or supervisor, i.e., filing, copying, collating, record keeping, accept job applications, etc.
• May be required to work overtime as business needs dictate.

Qualifications:

• High School Diploma or equivalent preferred.
• 1 - 2 years of switchboard and customer service experience required.
• Effective communication and organizational skills required.
• Must be able to operate PBX or multi-line phone system, as well as other office equipment (i.e., copier, fax machine, etc.).
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• General understanding of auction departments and processes preferred.
• Ability to sit for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.