Telephone Operator [Grantham Hospital]

at Hospital Authority; West (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Hospital Authority is seeking a Telephone Operator for Grantham Hospital to manage the hospital's telephone system, answer inquiries, and convey urgent messages to staff. The role requires solid typing and Chinese/English word processing abilities and involves 24-hour shift coverage including overnights and weekends.

The position offers a full-time contract with a monthly salary, a potential end-of-contract gratuity, and placement within the Health Information & Records Office.

Qualifications

• Passes in 5 HKCEE subjects including English, Chinese and Mathematics, or HKDSE with specified levels.
• Ability to perform typing, word processing and Chinese word processing.
• Experience or preference for hospital admin or clerical work.

Responsibilities

• Operate hospital telephone system and related communications on a 24-hour shift and report during emergencies.
• Answer calls, manage exchange services, and handle internal/external inquiries.
• Convey messages to staff efficiently and maintain call groups and directories.
• Monitor alarms and assist with patient registration, enquiries, and records.
• Assist in handling release of patient information and basic counter services.
• Perform other duties as assigned by supervisors.

Skills

Telephone handling

Clear communication

Typing speed

PABX operation

Education

HKCEE: 5 subjects incl English, Chinese, Math

HKDSE: Level 2 in English, Chinese, Math; Level 2 in other subjects

Tools

PABX system

Hospital IT systems

Job description

Telephone Operator [Grantham Hospital]

REF. NO.

HKIC202608142

Description

Application Deadline

6 September 2026

Date of Issue

24 August 2026

Details

• Position: Telephone Operator
• Rank: Clerk III
• Cluster / Hospital / Department: Hong Kong Island Cluster / Grantham Hospital / Health Information & Records Office
• Salary: HK$17,611 — HK$27,413 (HGPS point 2 – 9) per month including Monthly Allowance
• Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities

• 1. To assist in day-to-day operational and supervisory function at Hospital level in the following areas: 1. To operate hospital’s telephone system and all relevant communication system on 24-hour shift, including overnight shift, weekends and public holidays in addition to normal office hours by duty rotation and is required to report duty during adverse weather and other emergencies.
• 2. To operate the Hospital’s telephone system (PABX) and all related telecommunication systems.
• 3. To answer internal and external telephone calls, manage telephone exchange services.
• 4. To answer telephone and in-person enquiries from patients and public.
• 5. To convey important and urgent messages to hospital staff during civil disaster and all types of emergency situations in an efficient and orderly manner.
• 6. To update and manage call groups, call messages, guidelines, telephone directories, etc.
• 7. To monitor hospital alarms and inform concerned staffs when emergency occurred.
• 8. Assist in performing patient registration, enquiries and counter services.
• 9. Assist in handling medical records.
• 10. Assist in handling the request for release of patient information, including medical report and data access requests, death documents, etc.
• 11. Perform any other duties as assigned by supervisors.

Entry Requirements

• 1. (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent; OR
• 2. (b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:
  • (i) Level 2 in English Language, Chinese Language and Mathematics; and
  • (ii) Level 2 in New Senior Secondary subjects / “Attained” in Applied Learning subjects / Grade E in Other Language subjects; or equivalent;
• 3. Ability to perform typing, word processing and / or Chinese word processing.

Preferable Attributes / Exposure

• 1. Experience in providing administrative support in hospital preferred.
• 2. Knowledge of common office automation, PC applications and HA IT systems.
• 3. Knowledge of Mandarin or other dialects is an advantage.
• 4. Good communication, interpersonal and organization skills.
• 5. Relevant experience.

Remarks

• 2. Serving staff who have completed F.5 / S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered.

Location: Hong Kong West Cluster-Grantham Hospital

Job: Supervisory, Clerical and General (Including EA rank)

Job Type: Full Time

Post Date: 24/8/2026