Clerk III (Various departments)

at Hospital Authority; Hillsdale (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Hospital Authority in Kowloon Central Cluster is seeking a Clerk III to support Clinical Service, Allied Health Service and Administrative duties across several departments.

The role requires Good Chinese/English language skills, typing ability, and knowledge of HA systems. Shifts include weekends and public holidays; remuneration includes monthly salary with potential gratuity.

Qualifications

• Passes in 5 subjects in HKCEE including English, Chinese and Mathematics, or equivalent.
• Or 5 subjects in HKDSE with Level 2 in English, Chinese and Mathematics plus other requirements.
• Ability to perform typing, word processing and/or Chinese word processing.

Responsibilities

• Perform receptionist duties and answer enquiries.
• Communicate with clients/patients to support departmental services.
• Assist in records retrieval and transfer of Medical Records and files.
• Maintain clinic computer systems and profiles (OPAS, IPAS, PBRC, FCS).
• Perform fee collections, cash handling and slot maintenance.

Skills

Office automation

Typing speed

Interpersonal skills

Communication

Education

5 subjects of HKCEE or equivalent

5 subjects of HKDSE with specified levels

Tools

OPAS

IPAS

PBRC

FCS

Job description

Title

Clerk III (Various departments)

REF. NO.

KCC2608027

Pay

HK$17,611 to HK$27,413 (HGPS point 2 to 9) per month including Monthly Allowance.

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Description

Key Responsibilities

• Clinical Service / Allied Health Service
  • Perform receptionist duties and answer enquiries.
  • Communicate with clients/patients to answer inquiries and support departmental services.
  • Assist in records retrieval and transfer of Medical Records and files.
  • Be responsible for computer operation as required by the clinic including the maintenance of profile such as OPAS, IPAS, PBRC, FCS, etc.
  • Perform shroff duties in patient booking, registration, fee collections, cash handling and slot maintenance.
• Telephone Operator
  • To operate hospital’s telephone system and all related telecommunication systems.
  • To answer internal and external telephone calls and enquiries from patients and / or the public; and convey to the appropriate personnel correctly and efficiently.
  • To handle counter work and admission registration.
  • To perform 24-hour shift duties including overnight shift, weekends and public holiday by duty rotation.
• Health Information and Records Service
  • Perform medical records management tasks, including record loan transaction, record assembling, filing and storage tasks, record disposal, etc.
  • Provide clerical support to the daily operation of the Medical Records Office and medical record management.
  • Assist in handling process of medical reports, data access request and other types of release of information.
• Administrative / Supporting Services
  • Assist in contract management and budgetary control.
  • Support supervisors in discharging routine operation and contingency measures to hospital staff for contingency cases.
  • Assist in handling continuous improvement programs for Administrative Services Division, including to provide clerical supports to develop department guideline, protocol and operation manual.
• For All Posts
  • Handle correspondence and documents including filing and record keeping.
  • Data input and analysis.
  • Collect, verify and compile statistics.
  • Screen, keep record of and distribute incoming/outgoing correspondence.
  • Assist in co-ordination of meetings/programs.
  • Any other duties as assigned by supervisors.

Entry Requirements

1. (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
2. OR
3. (b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below: – Level 2 in English Language, Chinese Language and Mathematics; and – Level 2 in New Senior Secondary subjects/ “Attained” in Applied Learning subjects/ Grade E in Other Language subjects; or equivalent.
4. Ability to perform typing, word processing and/or Chinese word processing.

Preferable Attributes / Exposure

• Knowledge of common office automation (e.g., E-mail, Internet/ Intranet etc.) and PC applications (e.g. Window, Microsoft Outlook, Word, Excel etc.)
• Knowledge and experience in HA systems.
• Self-motivated, good interpersonal and communication skills.
• Responsible, able to work independently and under pressure.
• Relevant experience

Remarks

• Please refer to https://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
• Serving staff who have completed F.5/S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered.
• The service of Queen Elizabeth Hospital will be relocated to the Kai Tak Hospital in phases starting from year 2026.

For Enquiries, please telephone [phone] 4678.

Location

Kowloon Central Cluster

Job Classification

Supervisory, Clerical and General (Including EA rank)

Job Type

Full Time

Post Date

14/8/2026