Telephone Operator: Connect, Assist & Resolve Calls

Course Advisor; United States; On-site; USD 23,160 - 60,610; Full time

Job summary

Course Advisor is seeking a Telephone Operator who will provide information and assist customers with several tasks. Responsibilities include operating switchboards, handling emergency calls, and performing clerical duties. Ideal candidates should possess strong active listening, speaking, and critical thinking skills, along with proficiency in Microsoft Office and related software. The salary for this position typically ranges from $23,160 to $60,610. This role is critical in ensuring effective communication and customer service.

Qualifications

• Provide information by accessing directories.
• Assist customers with billing requests and handle emergency calls.
• Monitor automated systems for assistance.

Responsibilities

• Perform clerical duties such as typing and proofreading.
• Operate telephone switchboards to complete connections.
• Consult charts to determine charges for calls.

Skills

Active Listening

Speaking

Service Orientation

Social Perceptiveness

Reading Comprehension

Critical Thinking

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft Outlook

Data entry software

Word processing software

Microsoft Windows

Handheld computer device software

Computer aided dispatch software

Job description

Course Advisor is seeking a Telephone Operator who will provide information and assist customers with several tasks. Responsibilities include operating switchboards, handling emergency calls, and performing clerical duties. Ideal candidates should possess strong active listening, speaking, and critical thinking skills, along with proficiency in Microsoft Office and related software. The salary for this position typically ranges from $23,160 to $60,610. This role is critical in ensuring effective communication and customer service.